Privacy Policy
Revised May 2025 V8.0
First City Rental Ltd is a privately owned business which operates within Cornwall. This privacy notice explains how we use any personal information we collect about you and when you use this website.
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What information do we collect about you
We collect information about you when you register with us for products and services. We also collect information when you voluntarily complete an application, enquiry, contact me request, vehicle enquiry, or book a service. Website usage information is collected using cookies. When you contact us by telephone all calls are recorded for training and quality purposes. When you visit us CCTV is used for security and safety purposes.
Who do we share your information with
By accessing and recording your personal information on this web page, your information is held secure, only by First City Rental Ltd. If you have requested further contact by completing the enquiry page, your information is transferred to our customer relationship management system. It is then held secure. We test the security of electronically stored information regularly. It is only once you make a purchase from First City Rental Ltd that your information is shared under a controlled process. The nature of our business would identify the manufacturers and other related agencies to assist in the business relationship with you and the management of your vehicle and or service that First City Rental Ltd offers.
How we use the information about you
We collect information about you to process your enquiry and, if you agree, to contact you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visit to our website. First City Rental Ltd will not share your information for marketing purposes with external companies. However we may share your personal information with agencies working with First City Rental Ltd that assist the company in regular customer follow up for service, MOT, safety related or reliability related subjects.
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Your Rights to your information and correction
You have the right to request a copy of the information we hold about you. If you would like a copy or a summary of all of your personal information, please write to us at 9 Tregarne Terrace, Saint Austell PL25 4DD. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think inaccurate. If you want to learn more about your rights regarding your personal data please visit the Information Commissioner's Office website www.ico.org.uk.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitors who use the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however in certain instances some of our website features may not function as a result.
Changes to our privacy policy
We regularly review our privacy policy and will place any updates will be placed here. This privacy policy was last updated in May 2025
How to contact us
Please contact us if you have any questions about our policy or information we hold about you by email us here or write to us at 9 Tregarne Terrace, Saint Austell PL25 4DD.
Legal Notice Information and Descriptions
First City Rental makes every effort to ensure that the information contained on the Website ("the Information") is accurate and complete. However, errors and omissions may occur from time to time and we are not able to guarantee the accuracy of the Information. Therefore, we cannot be held liable for any reliance which you place on the Information. First City Rental Ltd does not give any warranties in respect of the Website or the Information or the goods and services available via the Website and makes no representations as the fitness for a particular purpose of any goods or services available via the Website.